Shipping Policy

We ship worldwide and all of our orders come with free shipping

Your orders are shipped from our warehouses located in USA. Items in stock are shipped within 24 hours; processing time for customized orders varies

Working Time: Monday – Saturday 9:00am-6:00pm (Eastern Standard Time)

Resting Time: Sunday

Processing time: 1 Business Days

CountryCarrierEstimated Time
AmericaFedEx or DHL2-3 Working Days
CanadaFedEx or DHL2-3 Working Days
United KingdomFedEx or DHL2-3 Working Days
EuropeFedEx or DHL2-4 Working Days
AustraliaFedEx or DHL2-4 Working Days
South AmericaFedEx or DHL4-7 Working Days
AfricaFedEx or DHL4-7 Working Days

Return Policy

We accept returns of unworn, unwashed, and undamaged items within 30 days of delivery.

What Items Are Returntable?

  • Within 30 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • Inside the original packaging

What Items Are Non-Refundable

  • Free gifts
  • Promotional items

Are There Any Charges For Returning An Item?

You (The Buyer) are responsible for return shipping charges

How Do I Return An Item?

  1. Pack all the returned items, along with a print off of your confirmation of purchase email, You can use the box the items arrived in or another box, if you prefer.
  2. Go to local post office, or another courier, to ship the package. Return address for the package:
    6635 E. 52nd Place, Indianapolis, IN 46226 USA
  3. Please provide us the tracking number from post office or couriers if applicable. You can keep tracking your package by receiving email for shipment updates.
  4. You will receive an email as soon as we received your items, and when refund is approved.
  5. Email imajhaircompany@gmail.com with your order number and a short reason why you are returning the item
  6. You will get a confirmation email with shipping guidelines

How Soon Will I Receive My Refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
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